Return Policy

Last updated: January 1, 2024

This Return Policy outlines the terms for returns and our plant health guarantee at Shrexxonoth.

Plant Health Guarantee

We guarantee that all houseplants are healthy at time of purchase. If you experience issues within 7 days of purchase, contact us immediately with photos.

Return Conditions

Returns are accepted under the following conditions:

Plant shows signs of disease or pest infestation present at time of sale
Plant arrives damaged during delivery
Wrong plant species was provided
Contact us within 7 days of purchase

Not Covered

Our guarantee does not cover:

Issues resulting from improper care or watering
Damage from extreme temperatures or environmental stress
Natural leaf drop or seasonal changes
Issues reported after 7 days from purchase

Return Process

To initiate a return:

Contact us within 7 days with photos of the plant
Provide your order details and description of the issue
Our team will assess and provide instructions
Approved returns receive replacement or refund

Care Support

Before considering a return, contact us for care advice. Many issues can be resolved with proper guidance. We're here to help your plants thrive.

Contact

For return inquiries, contact us at:

1491 S De Anza Blvd, Cupertino, CA 95014, United States

Phone: +1 408 996 8355

Email: inquiry@shrexxonoth.world